Shipping and Delivery Policy
Welcome to Consca World! We strive to provide a reliable and efficient shipping and delivery service to ensure your products reach you in a timely manner. This Shipping and Delivery Policy outlines our procedures, costs, and expectations related to the shipping and delivery of orders placed on our website. Please read this policy carefully to understand our practices and your rights.
Order Processing
Order Confirmation
• Acknowledgement: After placing an order, you will receive an order confirmation email with details of your purchase, including order number, items ordered, and estimated delivery date.
• Verification: Orders are subject to verification of payment and availability of stock. We reserve the right to cancel or modify orders if necessary and will notify you promptly if any issues arise.
Processing Time
• Standard Processing: Orders are typically processed within 1-2 business days. Orders placed on weekends or public holidays will be processed on the next business day.
• Special Orders: Custom or special orders may require additional processing time. You will be informed of any extended processing times at the time of order placement.
Shipping Methods and Costs
Shipping Methods
• Standard Shipping: Delivery typically takes 3-5 business days from the date of dispatch, depending on your location.
• Express Shipping: For faster delivery, we offer express shipping options that generally take 1-2 business days. Additional charges apply for express shipping.
Shipping Costs
• Domestic Shipping: Shipping costs are calculated based on the weight and dimensions of the package, as well as the delivery destination. Shipping costs will be displayed at checkout.
• International Shipping: For international orders, shipping costs are calculated based on the destination country, weight, and dimensions of the package. International shipping charges will be displayed at checkout.
Free Shipping
• Thresholds: We offer free standard shipping on orders over [amount]. The free shipping threshold may vary based on promotions or specific locations.
Delivery Times
Estimated Delivery
• Domestic Orders: Estimated delivery times are provided at checkout and are based on the shipping method selected. Please note that these are estimates and may vary due to factors beyond our control.
• International Orders: Delivery times for international orders vary by destination. Estimated delivery times will be provided at checkout, but delays may occur due to customs processing or other factors.
Tracking Your Order
• Tracking Information: Once your order has been dispatched, you will receive a shipping confirmation email with a tracking number and a link to track your shipment.
• Tracking Updates: You can track the status of your order on our website or through the carrier’s tracking system. If you experience any issues with tracking, please contact our customer service team.
Delivery Issues
Missing or Lost Packages
• Reporting: If your package does not arrive within the estimated delivery time, please contact our customer service team. We will investigate the issue and work with the carrier to locate your package.
• Claims: If a package is confirmed as lost, we will offer a replacement or refund based on your preference and availability of the item.
Damaged Packages
• Inspection: Upon receiving your package, inspect it for any damage. If the package or item is damaged, please contact us within 48 hours of delivery.
• Evidence: Provide photos of the damaged package and item. We will arrange for a replacement or refund as appropriate.
Incorrect Deliveries
• Notification: If you receive an incorrect item, please contact our customer service team within 48 hours of delivery.
• Resolution: We will arrange for the correct item to be sent to you and arrange for the return of the incorrect item.
Delivery Address
Address Accuracy
• Verification: Ensure that the delivery address provided at checkout is accurate and complete. Consca is not responsible for delays or non-delivery due to incorrect or incomplete addresses.
• Changes: If you need to change the delivery address after placing an order, contact us as soon as possible. Address changes cannot be guaranteed once the order is processed.
Signature Requirements
• Delivery Confirmation: Some deliveries may require a signature upon receipt. If a signature is required and you are not available, the carrier may leave a delivery notice or attempt redelivery.
International Shipping
Customs Duties and Taxes
• Responsibilities: For international orders, you may be responsible for customs duties, taxes, and import fees. These charges are determined by the destination country and are not included in the shipping cost.
• Customs Delays: Delays may occur due to customs processing. Consca is not responsible for any customs-related delays.
Delivery Times
• Varied Times: International delivery times vary based on the destination and shipping method. Estimated delivery times will be provided at checkout, but may be subject to delays.
Returns and Exchanges
Return Shipping
• Cost: Return shipping costs are generally the responsibility of the customer, except in cases where the return is due to a defective or incorrect item.
• Instructions: Follow our Return and Refund Policy for detailed instructions on how to return items.
Exchanges
• Process: To exchange an item, follow the return procedure and specify the item you wish to receive in exchange. Exchanges are subject to product availability.
Customer Service
For any questions or concerns regarding shipping and delivery, please contact our customer service team:
• Email: info@consca.world
• Address: 207,3rd Floor Regent Street London,London WIB 3HH
Policy Updates
Amendments
• Changes: Consca reserves the right to update or amend this Shipping and Delivery Policy at any time. Changes will be posted on this page and will apply to all future orders.
Notifications
• Customer Information: Significant changes to the policy will be communicated via email or through our website.
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