Frequently
Asked Questions (FAQs)
1. What is Consca?
Answer:
Consca is an e-commerce platform that
specializes in providing high-quality scaffolding and construction equipment.
Our mission is to offer reliable products to construction professionals,
ensuring safety and efficiency from the site.
2. How do I create an account on Consca?
Answer:
To create an account, click on the
"Sign Up" button at the top right corner of the homepage. Fill in the
required details such as your name, email address, and password. Once
completed, you will receive a confirmation email to activate your account.
3. What types of products are available on Consca?
Answer:
We offer a wide range of scaffolding items,
including frames, braces, planks, and accessories, as well as other essential
construction equipment. Our inventory is regularly updated to meet the evolving
needs of the construction industry.
4. How do I add products to my cart?
Answer:
Browse through our product categories or use
the search bar to find the items you need. Once you've found a product, select
the desired quantity and click "Add to Cart." You can view your cart
and proceed to checkout when you're ready.
5. What payment methods do you accept?
Answer:
We accept various payment methods, including
credit/debit cards, and net banking. All transactions are secured to ensure
your information is protected.
6. How can I track my order?
Answer:
Once your order is placed, You can use this
number to track your shipment on our website under the "Order
Tracking" section.
7. What is your return policy?
Answer:
We offer a 30-day return policy on most
items. Products must be returned in their original condition and packaging. To
initiate a return, please contact our customer service team with your order
details.
8. How do I set up a seller account on Consca?
Answer:
If you're a seller looking to list your
products on Consca, visit the "Seller Registration" page and fill out
the application form. Our team will review your application and guide you
through the setup process.
9. Can I get a GST / VAT invoice for my purchase?
Answer:
Yes, all purchases made on Consca come with
a VATinvoice. Make sure to provide your GSTN number during checkout to ensure
the invoice is correctly generated.
10. How do I contact Consca for support?
Answer:
For any inquiries or support, you can reach
out to us via the "Contact Us" page on our website. You can also
email us at marketing@consca.world
or call 08000984888 our customer service hotline during business hours.
11. Are there any bulk order discounts?
Answer:
Yes, we offer discounts on bulk orders.
Please contact our sales team with your requirements, and we will provide a
customized quote based on your needs.
12. How do I update my account information?
Answer:
To update your account information, log in
to your Consca account and go to the "Account Settings" section. Here
you can update your personal details, address, and payment information.
13. How long does delivery take?
Answer:
Delivery times vary depending on your
location and the availability of the items ordered. Typically, orders are
processed within 2-3 business days, and delivery can take 5-7 business days.
14. Can I change or cancel my order after it's been placed?
Answer:
If you need to change or cancel your order,
please contact our customer service team as soon as possible. If the order has
not yet been processed, we will do our best to accommodate your request. Once
the order is shipped, changes or cancellations may not be possible.
15. What should I do if I receive a damaged or incorrect item?
Answer:
If you receive a damaged or incorrect item,
please contact our customer service team within 48 hours of delivery. We will
arrange for a return or replacement at no additional cost to you.
16. Do you offer international shipping?
Answer:
Currently, Consca ships within United
Kingdom. We are working on expanding our shipping options to include
international destinations. Stay tuned for updates!
17. How do I become a verified Seller on Consca?
Answer:
To become a verified vendor, you must first
create a vendor account and submit the required documentation, including your
business registration and product details. Our team will review your
application and verify your credentials before approving your seller status.
18. Can I save items to a wishlist?
Answer:
Yes, you can save items to your wishlist for
future purchases. Simply click on the "Add to Wishlist" button on the
product page. You can view your wishlist by logging into your account.
19. How do I know if a product is in stock?
Answer:
Product availability is displayed on the
product page. If an item is out of stock, you will have the option to sign up
for an email notification when it becomes available again.
20. What are the benefits of creating an account on Consca?
Answer:
By creating an account, you can easily track
orders, save your favorite products to a wishlist, receive exclusive offers,
and manage your account information. You will also have access to faster
checkout and personalized recommendations.
21. Can I request a product that is not listed on the website?
Answer:
If you're looking for a specific product
that is not listed on our website, please contact our customer service team. We
may be able to source the item for you or provide an alternative
recommendation.
22. Do you offer financing options for large purchases?
Answer:
We offer flexible financing options for
large purchases. Please contact our sales team to discuss available financing
plans and how they can be tailored to your project needs.
23. How can I ensure the quality of the products I purchase?
Answer:
Consca partners with reputable manufacturers
and suppliers to ensure the quality of all products listed on our platform.
Each product undergoes a thorough quality check before being shipped to you.
24. What security measures does Consca use to protect my information?
Answer:
We take your privacy and security seriously.
Consca uses SSL encryption to protect your personal and payment information. We
also comply with industry standards and regulations to ensure your data is
handled safely.
25. How do I subscribe to Consca's newsletter?
Answer:
You can subscribe to our newsletter by
entering your email address in the subscription box located at the bottom of
our homepage. Stay updated on the latest products, special offers, and industry
news.
26. What should I do if I forget my password?
Answer:
If you forget your password, click on the
"Forgot Password" link on the login page. You will be prompted to
enter your registered email address, and a password reset link will be sent to
you.
27. Does Consca offer technical support for products?
Answer:
Yes, we offer technical support for select
products. If you encounter any issues with your purchase, please contact our
support team, and we will assist you with troubleshooting or connecting you
with the manufacturer’s technical support. And also, you can have the access to
contact the manufacturer from your dashboard. Check the disputes section to
connecting with the manufacturers.
28. Can I use a promotional code on my order?
Answer:
Yes, if you have a promotional code, you can
enter it during checkout to receive a discount. Please note that only one
promotional code can be used per order, and some exclusions may apply.
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